Of course, with no ability to boot into Windows I couldn't install anything. The agent suggested I install a trial of one of the products that would get me into the system. The support agent was very polite, but made it clear that only licensed users of Avira products are entitled to tech support. There's a very nice built-in support system that includes a variety of access choices I opted for live chat. I booted back into Avira Rescue System and checked my tech support options. Similar to what happened with Panda Cloud Cleaner, the test system went into an loop, logging on and logging off again endlessly. But where Panda tech support helped me out of this bind, Avira left the test system unusable. (Opens in a new window) Read Our Bitdefender Antivirus Plus Reviewĭespite the product's attempts to avoid damaging important files, the scan rendered one test system unbootable. ![]() That does makes some sense, as too-aggressive "fixing" can disable Windows altogether. From the report I gathered that the scanner doesn't meddle with malware-infected Windows files, or with files in certain sensitive areas. I did note that on almost half of my test systems it reported "The wizard was not finished successfully," and advised checking the scan report. The antivirus scan takes care of problems as it finds them, so, once it's finished, it's finished. Just pick which partitions to scan (typically you'll choose all of them) and set the scan running. The Rescue System loads quickly and its Welcome page immediately offers to scan for problems. Then simply boot the problem computer from the CD. To get started, you download the ISO image and burn it to CD on a clean computer. The product does have some limitations, though, and its "repair" rendered one system unusable. The free, cleanup-only Avira Rescue System has no problem with Windows-centric malware, because it boots into a custom Ubuntu distro in order to perform its scan. Even in less extreme cases, entrenched malware may interfere with antivirus installation or scanning. When malware has taken over your computer and barred you from its resources, it's a little late to start thinking about installing an antivirus utility.
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